Support & FAQ
How do I enable and test browser notifications?
- Use Chrome, Edge, or Firefox (not Safari).
- Log in to your WarmRefer account and go to your profile.
- Enable "Real-Time Browser Alerts" and allow notifications when prompted by your browser.
- Make sure notifications are allowed for warmrefer.com in your browser settings.
- On Windows, check that notifications are enabled for your browser in System Settings & Focus Assist is off.
- Notifications appear as pop-ups (toasts) on your desktop. If you miss one, check your system's notification center.
- If you still don't see notifications, try a different browser or device, and check your OS notification settings.
Why am I not receiving notifications?
- Ensure you are logged in and have enabled notifications in your profile.
- Check browser and OS notification settings (see above).
- Notifications are only sent for new referrals in states you have selected for alerts.
- Some browsers (like Safari) do not support web push notifications.
- Try logging out and back in, or clearing your browser cache.
How do I edit my profile?
- Go to the "My Profile" page after logging in.
- Click the "Edit Profile" button to enable editing.
- Make your changes, then click "Save" to update or "Cancel" to discard changes.
- If you can't edit, try refreshing the page or logging out and back in.
How do I reset my password?
- On the login page, click "Forgot password?" and enter your email.
- Check your inbox for a password reset email and follow the instructions.
- If you don't receive the email, check your spam folder or try again.
How do I create or edit a referral or listing?
- Go to the "Referrals" or "Listings" page after logging in.
- Click "Create New" to add a new item, or use the "Edit" and "Delete" buttons on your own items.
- You can only edit or delete items you created, unless you are an admin.
Why can't I sign up with my email?
- If you see an error that your email is already in use, you may already have an account.
- If you deleted your profile but not your account, contact support to fully remove your email from the system.
How do I contact support?
- Email support@warmrefer.com for help with any issue not covered here.
- Include as much detail as possible (browser, device, steps to reproduce, screenshots, etc.).
Other Common Questions
- Access Codes: You need a valid access code to sign up as an agent.
- Email Verification: You must verify your email before accessing all features.
- Admin Access: Only admins can manage other users or moderate content.
- Profile Privacy: Your public profile is visible at /agents/[your-username-or-email].
- Data Security: All data is stored securely in Google Firestore and protected by Firebase Auth.
Why am I not receiving referral emails for my selected states?
- First, check your spam or junk folder. Referral emails may be filtered there by mistake.
- Gmail: Emails may appear in the "Updates," "Promotions," or other tabs instead of your main inbox. Use the search bar to look for "WarmRefer" or check all tabs.
- Outlook/Hotmail: Emails may be in the "Other" tab (if Focused Inbox is enabled) or in Junk. Add support@warmrefer.com to your contacts/safe senders list.
- Yahoo: Check the "Spam" folder and mark messages as "Not Spam" if found there. Also check the "Promotions" tab if available.
- Make sure you have selected the correct states for alerts in your profile and that "Email" notifications are enabled.
- Emails are only sent for new referrals in the states you have selected. If there are no new referrals, you won't receive emails.
- If you still can't find the emails, add support@warmrefer.com to your contacts and whitelist the domain in your email settings.
- Contact support if you continue to have issues after checking these steps.
Why can't I get a preview (unfurl) for my listing link?
- Some sites (like Zillow or Redfin) block link previews for privacy or security reasons.
- Try variations of your link: add or remove www., use http:// or https://.
- For example, if 419elwood.com doesn't work, try www.419elwood.com, https://419elwood.com, or http://419elwood.com.
- If none of these work, enter the listing details manually below the link field.
- Some links may never work due to how the website is configured.